Clients and Guests
2 articles filed under "Clients and Guests" on Working Calmly, the sjTasks blog: clients who can see the plan, and developers who think differently.
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Developers and clients think differently
The same piece of work is two conversations. A task tool that joins them has to know which words belong to whom, and let nothing cross by accident.
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Clients in the room
The status email is a symptom. What changes when the client can see the plan, and why the line between seeing and steering is the whole design.